Dear Visitor,
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At Quick SMS, customer satisfaction is our top priority. If you experience an issue with our services, please contact our support team via ticket or email. We will make every effort to resolve the matter promptly.
Important: Refunds will not be issued if services are terminated due to violations of our Terms & Conditions or Acceptable Use Policy, unless explicitly stated. Account credits are non-refundable and must be used for future purchases or renewals.
Refunds are available within 7 days of purchase if the issue cannot be resolved to your satisfaction.
Refunds do not apply if the account is terminated for policy violations.
Excess payments or account credits can only be applied as account credit, not cash refunds.
The following are non-refundable:
Payment gateway charges
VAT or other applicable taxes
Expired or unused credits
Setup or one-time fees (e.g., Masking Registration)
Payment collection fees (clearing cheque fees, SWIFT, online transaction fees)
Accounts purchased under promotional offers or promo codes
Eligible refunds are typically processed within 7–15 working days, depending on the payment method used.